Please read these terms and conditions carefully before using the One South UK Web Store. We reserve the right to update or modify these conditions at any time.
UK Shipping & Delivery
We aim to process and dispatch any order placed between Monday to Thursday (excluding bank holidays) within two working days. We aim to process and dispatch any orders placed during the weekend or holidays the next working day. We use Royal Mail standard signed for delivery and you should receive your order within 2 to 3 working days. Orders will require a signature on arrival. We will aim to process and dispatch your order as quickly as possible, however, One South UK cannot be held responsible for a delay in delivery during busy periods for Royal Mail. You are responsible for providing One South UK with correct billing and shipping information. If an order has been posted to an incorrect address provided by you, we cannot be held responsible. If you refuse a delivery from One South UK or do not collect your order from a pick up location leading to the order being returned to us, you will be responsible for the original postage cost and return postage cost.
Shipping & Delivery International
We are more than happy to ship worldwide, please email us and we will look into the best rate and method for you.
Returns & Exchange
We are happy to issue a refund for any item you have purchased under the following conditions:
You must return the item(s) to One South UK in their original condition and packaging within 14 days of receiving the item(s). Return postage and tracking will be your responsibility, we advise that in the case of a return you use tracked delivery. We are happy to issue a credit note for returns received after 14 days.
One South UK is committed to respecting your privacy. We will not share any personal information provided to us by you with any third party. We do not collect or store your data or payment details.